Legal

Privacy Policy

Last updated: 28 December 2025

This Privacy Policy explains how trippl inc. (“trippl”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal information when you use the trippl website, trip planner, mobile applications, and related services (collectively, the “Service”).

This Policy is intended to comply with applicable privacy laws in Canada (including PIPEDA and applicable provincial laws) and the United States (including state privacy laws such as the California Consumer Privacy Act (CCPA/CPRA), where applicable).

By using the Service, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We may collect information you provide directly, including:

  • Name
  • Email address
  • Account credentials
  • Trip plans, preferences, and saved itineraries
  • Communications with us (support requests, feedback)

1.2 Information Collected Automatically

When you use the Service, we may automatically collect:

  • IP address
  • Device type, operating system, and browser
  • Usage data (pages viewed, features used, timestamps)
  • Approximate location (city/region level)

1.3 Information from Third Parties

We may receive information from third parties, such as:

  • Authentication providers (e.g., login services)
  • Booking and travel partners
  • Analytics and infrastructure providers

2. How We Use Your Information

We use personal information to:

  • Provide and operate the Service
  • Create and manage user accounts
  • Generate trip plans and recommendations
  • Facilitate bookings via third-party providers
  • Send transactional emails (e.g., account verification, password resets)
  • Improve and secure the Service
  • Respond to inquiries and provide customer support
  • Comply with legal obligations

3. Legal Bases for Processing (Canada & US)

We collect and use personal information based on:

  • Your consent
  • Performance of a contract (providing the Service)
  • Legitimate business interests (improving, securing, and operating the Service)
  • Compliance with legal obligations

4. Sharing of Information

We may share personal information with:

  • Service providers (hosting, analytics, email delivery)
  • Booking and travel partners when you choose to book or interact with them
  • Professional advisors (legal, accounting)
  • Authorities, if required by law or to protect rights and safety

We do not sell your personal information.

5. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Maintain sessions and authentication
  • Understand usage patterns
  • Improve performance and user experience

You can control cookies through your browser settings. Disabling cookies may affect some functionality.

6. Data Retention

We retain personal information only as long as necessary to:

  • Provide the Service
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements

When no longer required, information is securely deleted or anonymized.

7. Data Security

We implement reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International Data Transfers

Your information may be processed and stored in Canada, the United States, or other jurisdictions where our service providers operate.

When information is transferred outside your country, we take reasonable steps to ensure appropriate safeguards are in place.

9. Your Rights

9.1 Canada

You have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Withdraw consent, subject to legal or contractual restrictions

9.2 United States

Depending on your state of residence, you may have the right to:

  • Request access to personal information
  • Request deletion of personal information
  • Request correction of inaccurate personal information
  • Opt out of certain data processing activities

To exercise your rights, contact us using the details below.

10. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

If you believe we have collected such information, please contact us so we can delete it.

11. Third-Party Links and Services

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

We encourage you to review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If changes are material, we will provide reasonable notice. Continued use of the Service after updates become effective constitutes acceptance of the revised Policy.

13. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact us at:

privacy@trippl.ca

By using trippl, you acknowledge that you have read and understood this Privacy Policy.